The general terms and conditions apply to all agreements you conclude with www.mywardroberefined.com, hereinafter referred to as My Wardrobe Refined. Please read carefully so you know what to expect. You can save and/or print these conditions so that you can read them again at a later time. The terms and conditions were last amended on October 1st, 2023.

Article 1. Definitions

1.01 My Wardrobe Refined: #165 Wren Drive, Maloney Gardens, D’Abadie, Trinidad & Tobago, West Indies.

1.02 Customer: natural person who has placed an order with My Wardrobe Refined.

1.03 Agreement: an order, agreement or contract between My Wardrobe Refined and the customer, including the general terms and conditions if applicable.

1.04 Backorder: otherwise known as preorder. Backorders are placed when an item is out of stock or unavailable in a specific size.

1.05 Website: www.mywardroberefined.com.

Article 2. Applicability

2.01 The general terms and conditions apply to all offers, agreements and deliveries from My Wardrobe Refined, unless expressly agreed otherwise in writing.

2.02 If the customer applies conditions that deviate from the general terms and conditions, these are not binding for My Wardrobe Refined.

Article 3. Prices

3.01 All prices and information on the website are subject to programming and typing errors.

3.02 Delivery and administration costs are included in the final total price in the ordering process. This is clearly communicated to the customer on the website during the ordering process.

3.03 The Delivery costs can be found under the heading ‘delivery’ on www.mywardroberefined.com.

Article 4. Conclusion of Agreement

4.01 The agreement is only concluded at the time of acceptance by the customer of My Wardrobe Refined offer and compliance with the conditions set by My Wardrobe Refined.

4.02 If the customer has accepted the offer electronically, My Wardrobe Refined will confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the customer has the option to terminate the agreement.

Article 5. Execution of Agreement/Delivery

5.01 Your order will be processed as soon as your payment has been received by My Wardrobe Refined. My Wardrobe Refined will then commence processing and send the products to you as soon as possible.

5.02 If it is not possible to deliver products within the delivery period stated on the website, My Wardrobe Refined will inform the customer as soon as possible. In that case, the customer also has the option to terminate the agreement.

5.03 If no delivery period has been agreed, My Wardrobe Refined will deliver the products within 10 days at the latest. If My Wardrobe Refined does not deliver within this period, the customer is entitled to terminate the agreement.

5.04 My Wardrobe Refined advises the customer to inspect the delivered products and to report any defects found within a reasonable period, preferably by email. See further: ‘Return & Exchange Policy’.

5.05 As soon as the products carded for delivery have been delivered to the specified delivery address, the risk regarding the products passes onto the customer.

Article 6. Payment

6.01 Each purchase must be paid for in advance. Goods will only be processed and sent out for delivery after the verification of payment made by the customer.

Article 7. Force majeure

7.01 In the event of force majeure, My Wardrobe Refined is not obligated to compensate and/or reimburse the customer for any damage caused as a result.

Article 8. Defects

8.01 The customer should notify My Wardrobe Refined of any defects within 24 hours of receiving the product. My Wardrobe Refined will respond within 24 hours. An exchange can be arranged for an item or equal or higher value. See ‘Return & Exchange Policy’

8.02 Once My Wardrobe Refined deems this concern to be justified, the relevant products will be exchanged or a reimbursement will be granted after a consultation with the customer. The maximum compensation is equal to the price paid by the customer for the product (excluding all delivery fees).

8.03 Customers should not attempt to repair the product themselves unless they’ve decided to keep the product as is.

Article 9. Complaints

9.01 If a customer has a complaint about the handling of your order or about our service provision, you can contact us via any of the channels provided, reference ‘Customer Support’. Please ensure you provide the following information: order number, name, address, content of the complaint. 

9.02 All complaints will be responded to within 24 hours.

Article 10. Final Provisions

10.01 If a provision in the general terms and conditions proves to be invalid, this will not affect the validity of the entire general terms and conditions.

10.02 In these terms and conditions, ‘written’ also includes ‘e-mail’. In that case, the version of that message received or stored by My Wardrobe Refined will be considered the authentic version, unless the customer can demonstrate that this version is not authentic.

Article 11. Contact Details

11.01 If you have any questions, complaints or comments after reading the general terms and conditions, please feel free to contact us via email or phone. See details in the ‘Customer Support’ section.