FAQ’s

GENERAL QUESTIONS

**Q: Are items restocked?**

A: Most pieces are limited and will not be restocked. An alternative can be using our preorder option. If you love something, don’t wait – it may not return.

**Q: Do you offer gift cards?**

A: Not at the moment, but its something we hope to introduce in the near future.

In the meantime, we do offer the MWR Membership Card- a beautiful way to gift style and exclusive perks. For just $100 TTD, members receive:

• Early Access to select product drops
• 5% off every order
• Free Delivery
• Membership last 1 year

Our way of offering consistent value to our most loyal clients.

**Q: How do i contact you directly?

A: You can message us via the website chat or send a DM on Instragram. We respond respond within 24 hours.

We also accept calls or emails for emergency requests.

 

SHIPPING & DELIVERY

**Q: Do you offer FREE Shipping?**

A: Yes, we offer free shipping on all orders over $500 TTD

**Q: How long will my order take to arrive?**

A: Orders are typically processed within 24 Hours after receiving payment and delivered within 1-3 business days locally via TTPOST

**Q: Do you offer same-day delivery?**

A: Currently we do not offer same day delivery however, we aim to dispatch your order as quickly and efficiently as possible. An alternative, you can consider our pick-up option which can be facilitated the same day at Piarco Plaza.

**Q: Do you ship outside Trinidad and Tobago?**

A: Not at this time, but we’re working toward offering regional shipping in the future.

 

SIZING & FIT

**Q: How do I know which size will fit me best?**

A: We provide size guides on each product page. If you’re unsure, feel free to message us – we’re happy to assist with personalized sizing advice.

**Q: Do your pieces run true to size?**

A: Most of our styles are true to size unless otherwise stated in the product description. If a piece runs small or generous, we’ll let you know.

 

ORDERS & RETURNS

**Q: Can I return or exchange an item?**

A: Yes, we accept returns within 7 days of receiving your order, as long as the item is unworn, unwashed and returned in its original state. Please note, all returns are processed as store credit only, and we do not offer cash refunds.

You can view our full Return & Refund Policy here: https://www.mywardroberefined.com/refund-exchange/

**Q: What if I receive the wrong item or a defect?**

A: We sincerely apologize! Please contact us within 48 hours of receiving your order so we can make it right.

**Q: Can I cancel or change my order?**

A: Orders cannot be modified once placed, but contact us immediately for assistance before its sent for delivery.

 

PAYMENTS & DISCOUNT

**Q: What payment methods do you accept?**

A: We accept credit/debit cards and local bank transfers. Payment options are displayed via checkout.

**Q: Can I reserve an item and pay later?**

A: We offer same-day holds only. Full payment is required to confirm your order.

**Q: Are discounts automatically applied?**

A: While many of our discounts are applied automatically, some promotions do appear as coupon options. In those cases, you’ll need to manually select or apply the coupon during checkout to enjoy the offer. We typically advise such via social media.